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Pre-enrollment for Multi-Factor Authentication (MFA)

Categories // Dealer Alerts, Dealer Alerts

Last month you may recall that we told you that we would be requiring our vehicle/vessel business users to pre-enroll for multi-factor authentication (MFA).  We will begin pre-enrollment for vehicle/vessel businesses starting Tuesday, May 22nd

As a reminder, we are upgrading our security measures to protect customer identity and data.  We are adding a stronger authentication method, known as Multi-Factor Authentication (MFA), to DOL’s License eXpress portal that customers use to work with us. 

  • This new requirement applies to all DOL business online accounts
  • This email includes a set of frequently asked questions (FAQs) and MFA login instructions for you and your business colleagues to review.

Beginning Tuesday, May 22nd, vehicle and vessel business users can pre-enroll for MFA.  Please carefully review the attached login instructions and FAQs, and share them with colleagues who transact business using the Licensing eXpress Portal.  You must follow the login steps described in the attachment to pre-enroll for MFA. 

We strongly encourage you to pre-enroll when prompted to do so.  Pre-enrolling allows you to avoid potential delays in processing transactions once we fully implement MFA for existing DRIVES vehicle/vessel business users on June 25th.  Customers who fail to pre-enroll may experience delays and frustration when conducting transactions that may be urgent or important.  

We will pre-enroll vehicle and vessel business owners in five groups, organized alphabetically by email address.  The first group will receive the pre-enrollment request during login on Tuesday, May 22nd.  The second and subsequent groups will receive the request a few days apart.  When it is your time to pre-enroll, you will receive a link to follow when you login.

Thank you for your attention to this request.  If you have questions or need additional assistance please call our Production Support Unit at 360.664.9698, or email This email address is being protected from spambots. You need JavaScript enabled to view it..